OVERVIEW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

This website is operated by Sunkissed Skincare, legally owned and operated by KOLANDASAMY BALAVISHNUPRIYA. Throughout the site, the terms “we”, “us”, and “our” refer to Sunkissed Skincare and KOLANDASAMY BALAVISHNUPRIYA.

Sunkissed Skincare offers this website, including all information, tools, products, services, features, and content available through the website, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

Our website is available at:

https://sunkissedskincare.in/

By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available through hyperlinks.

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not access the website or use our Services.

Any new features, products, or tools added to our store shall also be subject to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have provided consent for any minor dependents to use this website where permitted by applicable law.

You may not use our products or Services for any illegal or unauthorized purpose or violate any applicable laws while using our website.

You must not transmit worms, viruses, malware, or any code of a destructive nature.

A breach or violation of any of these Terms may result in termination or restriction of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason and at any time.

You understand that information or content submitted through our website, excluding sensitive payment information, may be transferred through various networks and may be subject to technical changes necessary to connect networks or devices.

Payment information is processed through secure payment systems and payment gateways.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, Services, products, or website access without our express written permission.

The headings used in these Terms are included for convenience and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We strive to ensure that the information provided on our website is accurate and up to date.

However, we are not responsible if information made available on the website is inaccurate, incomplete, or not current.

The content provided on our website is for general informational purposes and should not be relied upon as the sole basis for making decisions without considering appropriate information or professional advice where necessary.

Product information, descriptions, ingredients, usage instructions, pricing, availability, and other website content may be updated or modified from time to time.

We reserve the right to modify website content at any time. However, we are not obligated to update every piece of information on the website.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue the Service, or any part of the Service, at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online through our website.

Products may have limited availability and are subject to our applicable Refund & Exchange Policy.

We make reasonable efforts to display product images, colours, packaging, descriptions, and other product details as accurately as possible.

However, the actual appearance of a product may vary slightly due to lighting, photography, screen settings, manufacturing variations, or other factors.

We currently offer delivery services within India only and do not ship or deliver orders outside India.

We reserve the right to limit sales or quantities of products or Services to any person, household, region, or jurisdiction where permitted by law.

Product descriptions, pricing, availability, and offers are subject to change without notice.

We reserve the right to discontinue any product at any time.

Any offer for a product or Service made on this website is void where prohibited by applicable law.

We do not guarantee that the quality of products, Services, information, or other material purchased or obtained by you will meet your individual expectations.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed through our website.

We may, at our discretion, limit or cancel quantities purchased per person, household, account, payment method, or order.

These restrictions may apply to orders placed using the same customer account, payment card, billing address, shipping address, or other identifying information.

If we change or cancel an order, we may attempt to notify you using the email address, phone number, billing information, or other contact details provided when the order was placed.

We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors without authorization.

You agree to provide accurate, complete, and current purchase and account information for all purchases made through our store.

You agree to promptly update your account and contact information when necessary so that we can complete transactions and communicate with you.

For additional information, please refer to our Refund & Exchange Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services over which we do not have control or input.

You acknowledge that access to such third-party tools is provided on an “as is” and “as available” basis, without warranties or representations unless otherwise required by applicable law.

We shall not be responsible for any liability arising from or relating to your use of optional third-party tools.

Your use of any optional tools is at your own discretion and risk.

You should ensure that you understand and agree to the terms under which such tools are provided by the relevant third-party providers.

Any new services, features, or tools introduced through our website will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or Services available through our website may include materials or links provided by third parties.

Third-party links may direct you to websites that are not affiliated with or controlled by Sunkissed Skincare.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, or policies of third-party websites.

We do not warrant and shall not have liability or responsibility for third-party materials, websites, products, services, or transactions.

Before engaging with a third-party website or service, you should review its applicable policies and terms.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us comments, feedback, suggestions, ideas, proposals, reviews, photographs, or other materials, whether requested by us or voluntarily submitted by you, you agree that we may use such content in accordance with applicable law and our Privacy Policy.

You agree that your submissions will not:

• Violate the rights of any third party.
• Contain unlawful, abusive, defamatory, threatening, obscene, or offensive material.
• Contain viruses, malware, or other harmful code.
• Contain false or misleading information.
• Infringe copyright, trademark, privacy, or other proprietary rights.

You are solely responsible for the content you submit.

We reserve the right to remove or refuse content that we determine, in our reasonable discretion, violates these Terms or applicable law.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, and protect your personal information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or within our Services may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions
• Product pricing
• Promotions
• Offers
• Product availability
• Shipping charges
• Delivery timelines
• Other product or Service information

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders where information is found to be inaccurate, including after an order has been submitted, subject to applicable law.

We are not obligated to update, amend, or clarify information except where required by law.

SECTION 12 – PROHIBITED USES

In addition to other restrictions contained in these Terms, you are prohibited from using our website or its content:

• For any unlawful purpose.
• To solicit others to participate in unlawful activities.
• To violate applicable laws, regulations, or ordinances.
• To infringe our intellectual property rights or the rights of others.
• To harass, abuse, threaten, defame, intimidate, or discriminate against others.
• To submit false or misleading information.
• To upload or transmit viruses, malware, or other malicious code.
• To collect or track the personal information of others without authorization.
• To spam, phish, crawl, scrape, or use automated methods to access the website without authorization.
• For any unlawful or harmful purpose.
• To interfere with or circumvent the security features of our website, Services, or the internet.

We reserve the right to restrict or terminate access to our Services for violations of these Terms, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Services will be uninterrupted, timely, secure, or error-free.

We do not guarantee that results obtained through use of our Services or products will meet individual expectations or be accurate or reliable in every circumstance.

Our Services and products are provided on an “as is” and “as available” basis, except where otherwise expressly stated or required by applicable law.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by law, Sunkissed Skincare and its directors, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of our Services or products.

This limitation applies to the extent permitted by applicable law and does not affect rights or remedies that cannot legally be excluded.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sunkissed Skincare, its affiliates, employees, contractors, service providers, suppliers, and representatives from claims, liabilities, damages, losses, and reasonable expenses arising from:

• Your breach of these Terms.
• Your violation of applicable laws.
• Your violation of the rights of a third party.
• Your misuse of our website, products, or Services.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The unenforceable portion shall be treated as severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our website and Services at any time.

We may restrict or terminate your access to our Services if we reasonably believe that you have violated these Terms or applicable law.

Any obligations or liabilities incurred before termination shall survive termination where applicable.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Exchange Policy, Shipping Policy, and any other policies or operating rules posted on our website, constitute the agreement governing your use of our Services.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it later.

These Terms supersede prior agreements, communications, and proposals relating to your use of our Services, except where otherwise required by applicable law.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to these Terms or our Services shall be subject to the jurisdiction of the appropriate courts in Erode, Tamil Nadu, India.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, change, or replace any part of these Terms by posting updates on our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or Services following the posting of changes constitutes acceptance of the updated Terms, subject to applicable law.

CHARGEBACK POLICY

Chargeback Requests for Partial Deliveries

If you place an order containing multiple products and only some of those products have been delivered while others remain outstanding, chargeback requests should only relate to products that have not been delivered.

Chargeback requests should not be made for products that have already been delivered.

Process for Chargeback Requests

Before initiating a chargeback, please contact our customer support team so that we have an opportunity to investigate and resolve the issue.

Phone: +91 8072 214 224

Please provide your registered order ID and relevant order details.

Request Submission

Any chargeback request should accurately reflect the products or amount genuinely disputed.

Requests relating to products that have already been delivered may be disputed where appropriate.

Review and Resolution

Each chargeback or payment dispute will be reviewed based on the order information, delivery records, payment records, customer communications, and other relevant information.

We reserve the right to provide applicable transaction and delivery information to payment providers, banks, or payment processors when responding to a legitimate payment dispute.

Amendments to Chargeback Policy

We reserve the right to update or amend this policy from time to time.

Changes will be published on our website and will apply to orders placed after the updated policy becomes effective, subject to applicable law.

TAXES AND DUTIES – INDIA

Orders delivered within India are subject to applicable taxes in accordance with Indian laws and regulations.

Where applicable, prices displayed on our website will indicate whether taxes are included or added at checkout.

In certain circumstances, additional charges may apply for remote-area delivery or special handling. Where applicable, such charges will be communicated before dispatch.

Customers are responsible for providing accurate billing and shipping information.

If an order is refused or delivery is unsuccessful due to customer-provided incorrect information or refusal to accept applicable charges, any refund, return, or re-shipping will be handled according to our applicable policies and applicable law.

SHIPMENT DELAYS

We make reasonable efforts to process and dispatch orders within the timelines stated in our Shipping Policy.

However, delivery may be delayed due to circumstances outside our reasonable control, including:

• Courier or logistics disruptions.
• Weather conditions.
• Natural disasters.
• Public holidays.
• Festivals and peak periods.
• Transportation disruptions.
• Government restrictions.
• Other unforeseen circumstances.

We will make reasonable efforts to keep customers informed of significant delays.

For detailed information about delivery timelines, tracking, and shipping, please refer to our Shipping Policy.

SECTION 20 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, our website, products, orders, or Services, please contact us:

Sunkissed Skincare
Phone: +91 8072 214 224

Address:
19/4A1A, Thindal–Villarasampatty Road,
Before Gem City Arch,
Villarasampatti, Erode,
Tamil Nadu – 638012, India

Website: https://sunkissedskincare.in/

For privacy-related matters, please refer to our Privacy Policy.