At Sunkissed Skincare, we are committed to providing you with a smooth, reliable, and convenient shopping experience. We carefully process and pack every order to ensure your skincare products reach you safely and in good condition.

We partner with reliable courier and logistics services to deliver orders across India. Delivery timelines may vary depending on your location, courier availability, weather conditions, and other circumstances beyond our control.

If you have any questions regarding your order or delivery, please contact us through the contact details available on our website:

https://sunkissedskincare.in/

Domestic Shipping & Charges

We offer FREE SHIPPING ACROSS INDIA on all eligible orders.

• We currently ship orders within India only.
• We do not currently offer international shipping.
• Delivery timelines may vary depending on your delivery location and courier service availability.
• Any applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.

Tax and Duties

All applicable taxes, including GST where applicable, will be charged in accordance with applicable Indian regulations.

For domestic deliveries within India, customers will not be required to pay import duties.

If any additional region-specific or remote-area delivery charges apply, we will inform you where applicable before dispatch.

For questions regarding taxes, billing, or shipping charges, please contact us before placing your order.

Processing & Delivery Timelines

Orders are generally processed after successful payment confirmation or order confirmation for Cash on Delivery orders.

Once your order has been processed, quality checked, securely packed, and handed over to our delivery partner, you will receive shipping confirmation and tracking details.

Delivery timelines may vary depending on your location and courier partner.

Unexpected circumstances such as:

• Festivals and peak shopping periods
• Weather conditions
• Natural disasters
• Transportation disruptions
• Courier delays
• Public holidays
• Government restrictions
• Other circumstances beyond our control

may result in delays.

If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Order Processing

After you place an order, it enters our order processing system.

Before dispatch, your products are checked and securely packed to help ensure they reach you safely.

Once your order is handed over to our delivery partner, you will receive a tracking number via email, SMS, or other available communication channels.

You can use the tracking information provided to monitor your shipment through the respective courier partner.

Receiving Your Order

We recommend checking the condition of your package at the time of delivery.

If you receive a package that appears to be:

• Opened
• Damaged
• Tampered with
• Leaking
• Visibly broken

please take clear photographs and, where possible, record an unboxing video.

If the package is visibly damaged or tampered with at the time of delivery, we recommend refusing the delivery where the courier allows this and immediately contacting us.

For damaged, defective, leaking, or incorrect products, please contact us within 24–48 hours of delivery and provide:

• Order number
• Clear photographs of the package
• Clear photographs of the product
• Unboxing video, if available
• Description of the issue

This information helps us investigate the issue with our delivery partner and provide an appropriate resolution.

Delivery Delays

While Sunkissed Skincare works with reliable delivery partners, we cannot guarantee delivery on a specific date.

Delivery may be delayed due to circumstances outside our reasonable control, including courier disruptions, weather conditions, festivals, transportation issues, public holidays, or other unforeseen circumstances.

We appreciate your patience and understanding in such situations.

Cancellation Policy

Prepaid and Cash on Delivery orders may be eligible for cancellation within 24 hours of order placement, provided the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, please contact us through:

https://sunkissedskincare.in/

Please provide your order number and registered contact details when requesting cancellation.

For further information regarding cancellations and refunds, please refer to our Refund & Exchange Policy.

Payment Options

We offer secure payment options through the payment methods available at checkout.

Depending on availability, payment methods may include:

• Debit Cards
• Credit Cards
• UPI
• Net Banking
• Digital Wallets
• Cash on Delivery (COD)

Available payment methods may vary depending on your location, order value, and other applicable conditions.

All online payments are processed through secure payment gateways.

Important Note

Sunkissed Skincare makes every reasonable effort to process and dispatch orders within the stated timelines. However, delivery timelines may be affected by circumstances beyond our control.

We are not responsible for delays caused by courier partners, incorrect or incomplete delivery addresses provided by customers, natural events, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information while placing an order.

If an order is returned to us because of an incorrect address, incomplete address, recipient unavailability, or repeated delivery failure, additional shipping charges may apply for re-shipping the order, where applicable.

For information regarding returns, exchanges, cancellations, or refunds, please refer to our Refund & Exchange Policy.

Contact Us

Sunkissed Skincare
19/4A1A, Thindal–Villarasampatty Road,
Before Gem City Arch,
Villarasampatti, Erode,
Tamil Nadu – 638012, India

Website: https://sunkissedskincare.in/