At Sunkissed Skincare, we take great care to ensure that every product is carefully checked and securely packed before dispatch. We aim to provide you with high-quality skincare products and a smooth shopping experience.

Product Accuracy and Quality Checks

We strive to make our product descriptions, images, ingredients, usage instructions, and other product information as accurate and detailed as possible.

Every order undergoes quality checks before dispatch to ensure that the products are properly packed and reach you in good condition.

Please note that slight variations in product colour, appearance, or packaging may occur due to photography, lighting, screen settings, or manufacturing variations. Such minor differences will not be considered defects.

Exchange Policy

Exchange Eligibility

• Domestic Orders Only: Exchanges are applicable only to orders delivered within India.
• Product Condition: Products must be unused, unopened, and in their original condition and packaging.
• Original Packaging: The product must be returned with its original packaging, labels, and other included items, where applicable.
• Hygiene Products: For safety and hygiene reasons, skincare products that have been opened, used, or tampered with are not eligible for exchange.
• Damaged or Defective Products: If you receive a product that is damaged, defective, leaking, or incorrect, please contact us within the specified time period after delivery.
• Colour/Appearance Differences: Minor differences in product colour or appearance due to lighting, photography, screen settings, or natural variations are not considered defects.
• Time Frame: Exchange requests must be raised within 24–48 hours of delivery.

Exchange Process

1. Request Submission

Please contact Sunkissed Skincare within 24–48 hours of delivery to request an exchange.

You may contact us through the contact details provided on our website:

Website: https://sunkissedskincare.in/

Please provide your order number, details of the issue, and clear photographs or videos of the product/package where applicable.

2. Review and Approval

Our team will review your request and may ask for additional information or photographs/videos to verify the issue.

An exchange will be processed only after the request has been reviewed and approved by our team.

3. Reverse Pickup

If your exchange request is approved, our team may arrange a reverse pickup, where available.

The applicable return/exchange shipping charges, if any, will be communicated to you before the exchange is processed.

4. Self-Shipping

If reverse pickup is not available or if you are requested to ship the product yourself, our team will provide the return address.

Please use a reliable courier service and share the following details with us:

• AWB/Tracking number
• Courier company name
• Proof of shipment or delivery, where applicable

Sunkissed Skincare will not be responsible for products lost or damaged while being returned through customer-arranged shipping.

5. Quality Inspection & Replacement

Once the returned product is received, it will undergo a quality inspection.

If the product meets our exchange conditions and the exchange is approved, the replacement product will be dispatched within 7–10 working days after completion of the inspection.

• Only one exchange per order is permitted.
• If the requested replacement product is unavailable, a Credit Note may be issued for the eligible product value.

Refund Policy

No Returns or Refunds

Due to the nature of skincare and personal-care products, we do not accept returns or provide refunds once an order has been delivered, except where required by applicable law or specifically approved by Sunkissed Skincare for an eligible issue.

Products that have been opened, used, damaged after delivery, or tampered with are not eligible for return or refund.

Sale and Discounted Products

Products purchased during a sale or using promotional discount codes are non-returnable and non-refundable, except where the product is received damaged, defective, or incorrect and the claim is approved by Sunkissed Skincare.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during transit
• Defective
• Leaking
• Incorrectly delivered
• Missing from your order

please contact us within 24–48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Order number
• Clear photographs of the product
• Photographs of the outer packaging
• A short video, if applicable
• A description of the issue

Our team will review the request and provide the appropriate resolution if the claim is approved.

Cancellation Policy

Customer Cancellations

Prepaid and COD Orders: Orders may be cancelled within 24 hours of placing the order, provided the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, please contact us through the contact details available on:

https://sunkissedskincare.in/

Please include your order number and registered contact details.

Sunkissed Skincare Cancellations

Sunkissed Skincare reserves the right to cancel an order in circumstances including, but not limited to:

• Product unavailability
• Incorrect product or pricing information
• Incomplete or incorrect customer information
• Delivery limitations
• Suspected fraudulent or unauthorized transactions
• Technical errors affecting the order
• Other circumstances that prevent us from fulfilling the order

Refunds for Orders Cancelled by Sunkissed Skincare

If a prepaid order is cancelled by Sunkissed Skincare and a refund is applicable, the eligible amount will be refunded to the original payment method used for the transaction.

Customers will be notified regarding the cancellation and applicable refund through their registered email address or contact details.

Refund processing and crediting time may vary depending on the payment method, payment provider, or banking institution.

Important Note

By placing an order with Sunkissed Skincare, you acknowledge and agree to the terms of this Refund & Exchange Policy.

Sunkissed Skincare reserves the right to review and update this policy from time to time. Any updates will be published on our website.

Contact Us

Sunkissed Skincare
19/4A1A, Thindal–Villarasampatty Road,
Before Gem City Arch,
Villarasampatti, Erode,
Tamil Nadu – 638012, India

Website: https://sunkissedskincare.in/